Shipping policy

🚚 Shipping Information – Aquatic Pets SA

At Aquatic Pets SA, we offer reliable and safe shipping across South Africa.

📦 Processing Time:
Orders are processed within 1–2 working days after payment confirmation. Live plants and livestock are shipped only from Monday to Wednesday to avoid weekend delays.

🚛 Delivery Options:

• Nationwide Courier Delivery (door-to-door)

• Live Plant & Livestock Shipping: Carefully packed to ensure safe arrival.

• Tracking: You’ll receive tracking details once your order has been dispatched.

📍 Delivery Areas:
We deliver nationwide across South Africa. Remote areas may experience slightly longer delivery times.

🔁 Returns & DOA Policy:
Please report any issues or Dead on Arrival (DOA) livestock within 2 hours of delivery, with clear photos. Terms and conditions apply.