Contact information
Last Updated: June 2026
At Aquatic Pets SA, we are committed to providing excellent customer service and support. Should you have any questions regarding products, orders, shipping, returns, or general enquiries, please contact us using the information below.
Business Information
Trading Name
Aquatic Pets SA
Physical Address
Shop 11B
11 Havelock Road
Willow Park Manor
Pretoria East
Gauteng, 0184
South Africa
Telephone
061 501 3985
Email Address
Website
Delivery Area
Nationwide delivery throughout South Africa.
Customer Support
Our team strives to respond to all enquiries as quickly as possible.
Response times may vary during:
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Weekends;
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Public holidays;
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Promotional periods;
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Supplier delays; and
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Periods of high order volumes.
For the latest trading hours and store operating times, please refer to the About Us section of our website.
Order Enquiries
To assist us in resolving your enquiry efficiently, please include:
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Your order number;
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Your full name;
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The email address used when placing the order; and
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A brief description of your enquiry.
Communication Methods
Aquatic Pets SA may communicate with customers via:
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Email;
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Telephone;
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WhatsApp;
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SMS; or
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Other reasonable communication channels relating to orders, deliveries, support requests, and service-related matters.
Limitation of Responsibility
Aquatic Pets SA shall not be held responsible for delays in communication resulting from:
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Incorrect contact details supplied by customers;
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Spam filters or email delivery failures;
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Network interruptions;
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Load shedding; or
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Circumstances beyond our reasonable control.
Customers are responsible for ensuring that their contact information remains accurate and up to date.
Consumer Rights
Nothing contained in this Contact Information page limits any rights afforded to consumers under the Consumer Protection Act of South Africa.
Contact Us
Aquatic Pets SA
Shop 11B, 11 Havelock Road
Willow Park Manor, Pretoria East
Gauteng, 0184
South Africa
Email: info@aquaticpetssa.com
Phone: 061 501 3985
Website: www.aquaticpetssa.com