<h1>How can we help you?</h1>

How can we help you?

At Aquatic Pets SA, we provide quality aquarium products, livestock, and nationwide delivery, supported by genuine customer care and expert advice for freshwater, marine, shrimp, and pond hobbyists. Whether you're a beginner or experienced aquarist, we're committed to helping you build and maintain a healthy, thriving aquatic ecosystem.

Other Services Include:

  • Aquarium/Pond design
  • Professional advice on equipment selection, filtration, lighting, and water management.
  • Ongoing aquarium maintenance support and troubleshooting.
  • Water quality guidance and recommendations for healthy, thriving aquatic ecosystems.
  • Assistance with upgrading and improving existing aquarium systems.
  • Expert support for beginner and experienced aquarists alike.
  • Secure nationwide delivery of quality aquarium products and supplies throughout South Africa.

  • Quick Order Support

    Need help placing or repeating an order? Our team is here to assist with product availability, order entry, and account setup.

  • Shipping & Delivery

    We ship across South Africa with trusted couriers. Contact us for details on lead times, tracking, and delivery options.

  • Fast Response Time

    We aim to respond to all inquiries within 24 hours on business days. Prefer a callback? Just let us know.

  • Billing & Payments

    Questions about invoices or payment methods? Our finance department is happy to help.

Send us a message!

Contact form

FAQ's

Do you deliver nationwide?

-Yes. Aquatic Pets SA delivers throughout South Africa using trusted courier partners. Shipping costs are calculated automatically at checkout based on your location and parcel size.

How long does delivery take?

-Most orders are processed within 1–3 business days(Dispatched from Store). Delivery times vary depending on your location and the courier service selected(Added on top of proccesing times).

Do you ship internationally?

-Yes, we deliver across South Africa. Shipping options and costs can be calculated during internationally based on your location.

Can I collect my order?

-Yes. Collection is available from our Pretoria East premises by in store pickup method. Please contact us to confirm before visiting.

Do you stock products that are not listed on the website?

-If you cannot find a particular product, please contact us. We may be able to source special-order items depending on supplier availability.

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